Separate product price from delivery scope
Ask each quotation to state packing, freight and delivery arrangements separately. Confirm the named delivery point and responsibilities for loading, unloading and onward movement. List any costs that still require a separate quote rather than assuming they are included in the product price.
Agree the packing plan
Our factory photographs show protective wrapping, timber packing and container loading. Use them to discuss the plan for your order: which units share a package, how packages are labelled and what handling information will be supplied. The photographs show actual work, not a fixed packing specification for every order.
View packing and loading processes ↗| Before dispatch | Details to confirm |
|---|
| Package identification | Opening IDs and quantities linked to each package. |
| Protection | Wrapping, separators and timber packing agreed for the order. |
| Package dimensions and weight | Information needed to plan handling and delivery access. |
| Handling | Equipment, unloading arrangement and any handling instructions. |
| Loose components | Location and identification of hardware, screens or other separately packed items. |
| Documents | Packing list, agreed commercial/shipping documents and installation information. |
| Delivery responsibilities | Named destination, handover point and items included or excluded. |
Prepare the receiving location
Tell the supplier and transport provider about access restrictions, unloading equipment and the planned storage area. Confirm who will receive the shipment and keep the packing list available. Ask for the agreed handling and storage instructions before the goods arrive.
Record condition at receipt
Compare package numbers and quantities with the packing list. Photograph the packages and any visible damage before and during unpacking where practical. Retain labels, identify affected opening IDs and contact the agreed responsible party promptly. Follow the actual delivery and claims terms agreed for the order.
Make replacement discussions specific
Provide the opening ID, drawing revision, affected component, photographs and delivery reference. Ask who supplies the replacement, who arranges transport and who handles site work. Record these responsibilities during quotation comparison so that a future issue has a clear contact route.
Compare scope across quotations ↗Discuss your shipment requirements ↗Plan for Your Project Destination
For a project in the United States or Australia, review the destination guide when preparing your specifications, document requests and delivery requirements.
